Required skills

highly developed communication skills to

determine and confirm work requirements using questioning and active listening as required

inform staff of work allocation and deal with issues that arise providing a constructive working relationship

resolve disputes and conflicts

establish relationships with others such as clients specialist advisers to share information listen and understand

use language and concepts appropriate to cultural differences

welldeveloped research and analysis skills for accessing interpreting and managing complex information

IT skills for accessing and using appropriate systems and databases and using internet information

highly developed numeracy skills to interpret complex financial documents and perform complex financial calculations

welldeveloped literacy skills to

read and interpret documentation from a variety of sources

prepare documentation

record consolidate and file information

excellent problem solving skills to identify any issues that have the potential to impact on the work progress and to develop options to resolve these issues when they arise

welldeveloped supervisory organisational and time management skills to manage staff set goals and targets sequence tasks meet timelines and arrange meetings

Required knowledge

relevant Commonwealth State and Territory legislation and regulations including

wills

intestacies

attorneyshipsguardianships

probate and administration

trusteeships

interstate and overseas laws relating to matters where appropriate

the range of social services and benefits and qualification requirements

benefits and costs related to complex investment options including investment products offered in the market such as

property

shares

fixed interest

relevant global markets and market forces impacting on the personal trustee sector

factors which increase the risk of litigation and appropriate strategies to overcome them

the roles responsibilities and powers of the personal trust manager including

senior management responsibilities including management accountability and reporting requirements and decisionmaking processes

setting and achieving organisational goalstargetsobjectives

development and implementation of organisational policies and procedures

human resource management principles issues and practices

application of the professional code of conduct in the personal trustee industry at all levels including

ethical practices

integrity

professionalism

confidentiality

how and when to contact key organisational personnel with expertise in specialised areas relating to the personal trustee industry

the role of external specialists and resources relevant to requirements in the personal trustee industry

basic legal and administrative requirements for managing a business including WorkCover or similar schemes superannuation and group tax

occupational health and safety OHS policies and guidelines for workers with supervisory responsibilities relevant to the organisation

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

undertake relevant tasks associated with assessing and allocating work managing personnel supervising the preparation of wills estates trusts attorney ships financial administration orders and administering complex accounts

apply conflict resolution skills to recognise potential conflict in a variety of situations including internal and use strategies to defuse the situation

prepare and interpret complex financial statements and perform complex financial calculations

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

access to financial services product information

access to relevant personal trustee organisation documentation and information

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

setting and reviewing workplace projects and business simulations or scenarios

evaluating samples of work

accessing and validating third party reports

Guidance information for assessment

Organisational criteria and standards may include:

Relevant personnel may include:

Legislative requirements may include:

Prepared legal documents may include:

Complex issues may include:

Risk management and insurance planning may include:

Taxation and retirement planning may include: